General Information
Q: What types of apartments are available?
A: Our community offers a range of apartment types, including studio, one-bedroom, and two-bedroom layouts. Each apartment type is designed to cater to different needs and preferences.
Q: Is parking available on site?
A: We provide both surface-level parking around the building and a 5-level parking garage for residents to utilize.
Q: Is Watterscape a pet-friendly community
A: Your four-legged friends will love your new home just as much as you will! We allow up to two pets; aggressive breeds are not permitted. There is a $25 monthly pet rent per pet. There is also a $350 non-refundable pet fee per pet.
Amenities
Q: What amenities does the apartment community offer?
A: Our community offers a variety of amenities for our residents' enjoyment and convenience, including a fitness center, swimming pool, business center, and community clubhouse. We also host regular community events. For a full list of amenities please see the Amenities page.
Q: Can residents reserve the Luxury Clubhouse for private events?
A: Yes, residents can reserve the Luxury Clubhouse for private events. Please contact the leasing office for availability, reservation policies, and any associated fees.
Q: What areas are available for pets in the apartment community?
A: Discover the convenience of our pet-friendly community, boasting amenities such as a secure Dog Run, on-site Pet Spa/Grooming Area, landscaped Community Walkways, and engaging Pet Events for socializing and enjoyment.
Maintenance and Repairs
Q: How do I report a maintenance issue?
A: Maintenance requests can be submitted online through our resident portal, by email, or by calling the leasing office directly. We strive to address all maintenance requests within 24-48 hours.
Q: What should I do in case of an emergency maintenance issue?
A: For emergency maintenance issues that occur outside of normal business hours, please call our emergency maintenance hotline. Examples of emergency issues include major water leaks, electrical outages affecting your unit, or any situation that poses an immediate danger to residents.
Community Accessibility
Q: How does the Valet Trash Pick-Up service work?
A: Valet Trash Pick-Up is provided for all residents. Simply place your trash in the provided receptacle outside your door during designated times, and our staff will collect it. More details on the schedule and guidelines are available from the leasing office.
Q: What services are provided to ensure convenience & accessibility?
A: Our 24/7 concierge service provides residents with a range of amenities designed to maximize convenience and accessibility. From managing package and food deliveries to coordinating guest management, the concierge aims to fulfill residents' needs promptly. Additionally, they assist as your first line of response to after hours and emergency situations. With personalized assistance and attention to detail, our concierge service enhances residents’ daily lives and overall living experience.
Rent and Payments
Q: How can I pay my rent?
A: Rent can be paid online through our resident portal, by check, or by setting up automatic payments. We encourage residents to use the online portal for convenience and to ensure timely payments.
Q: When is rent due, and is there a grace period?
A: Rent is due the first of the month. A grace period of five days is provided, after which a late fee is applied. Please refer to your lease agreement for detailed information regarding rent payment policies.
Professionally managed by FirstService Residential
